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Alarian Studios

BLOCK MIX — Support

We read every message.

How to play

Three pieces arrive at a time. Drag them onto the 9×9 board. Fill a full row, a full column, or a full 3×3 region and the colored blocks clear. There is no timer — the game ends when none of your three pieces fits anywhere on the board.

• Pieces cannot be rotated.
• A piece that fits nowhere turns a dusky red before you drag it, so you can see the squeeze coming.
• When a move would clear something, the blocks that will clear light up while your finger is still down.

Common questions

My best score disappeared.

The score is stored on the device. Deleting and reinstalling the app, or moving to a new phone, clears it — it is not backed up to an account.

The leaderboard says it is not connected.

That message is honest rather than an error: this build of BLOCK MIX plays fully offline and does not send scores anywhere. Everything else in the game works normally.

The game will not rotate to landscape.

That is intentional. BLOCK MIX is designed for portrait and stays portrait however you hold the device.

Can I turn off the animations?

Yes. Settings → Reduce animations. The game also follows the system Reduce Motion setting.

Are there ads or purchases?

No. BLOCK MIX has no advertising and no in-app purchases of any kind.

Reporting a problem

If something looks wrong on screen or the game behaves unexpectedly, please send:

• device model and iOS or Android version,
• what you did just before it happened,
• a screenshot or screen recording if you can.

Privacy

BLOCK MIX collects no personal data. The full privacy policy explains exactly what is stored and what, if anything, is sent.

I want my account and data deleted

The game needs no account; if you have never used the online leaderboard we hold no record of you, and deleting the app removes everything. If you have submitted a score, the Account and Data Deletion page explains what gets deleted, what to include in your request, and how long it takes.